Shipping Policy | Jawvia

Shipping Policy | Jawvia

Thank you for choosing Jawvia. We are committed to delivering your order quickly, accurately, and securely. Please review our shipping policy below for information regarding order processing, shipping times, international deliveries, and related matters.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, promotional events, or holidays, processing times may be extended.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

2. Domestic Shipping

We offer shipping throughout the United States and to many international destinations.

Estimated delivery times for domestic orders are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (where available)

  • Priority Shipping: 1–2 business days (where available)

Delivery times are estimates only and are not guaranteed.

3. International Shipping

Jawvia proudly ships worldwide.

International delivery times vary depending on the destination country, customs processing, and local postal services.

Estimated international delivery times:

  • Canada: 5–10 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • Other International Destinations: 7–21 business days

Actual delivery times may vary.

4. Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Value-added tax (VAT)

  • Brokerage fees

These charges are determined by the destination country and are the responsibility of the customer.

Jawvia is not responsible for customs delays or additional import charges imposed by local authorities.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear within the carrier's system.

If you do not receive tracking information within several business days of placing your order, please contact our support team.

6. Lost, Delayed, or Stolen Packages

Jawvia is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Severe weather

  • Natural disasters

  • Government actions

  • Incorrect shipping information provided by the customer

If a package is marked as delivered but cannot be located, customers should first contact the carrier and check with neighbors, household members, or property management.

We will make reasonable efforts to assist with carrier investigations when possible.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@jawvia.com.

Once an order has shipped, we may be unable to modify the delivery address.

Additional shipping charges may apply if a package is returned due to an incorrect address.

8. Shipping Restrictions

Certain countries or regions may have shipping restrictions due to local regulations, carrier limitations, or customs requirements.

Jawvia reserves the right to decline shipments to locations where delivery cannot be reliably completed.

9. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged product

Upon verification, we will work with you to provide an appropriate resolution.

10. Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact us:

Jawvia
Email: support@jawvia.com
Website: https://jawvia.com

Our customer support team is happy to assist you with any shipping-related questions.